General

When can I expect to receive my shipment?

Our an average delivery time of 7-12 days. If you don't see our delivery time when you place your order and are not willing to wait 7-12days for delivery, please contact us. We will be more than happy to send you a full refund. 
(Only for orders with items not shipped)

How can I cancel my order?

If you need to pick up an order you have placed, please email us your orderer or username, so that we can find your order quickly, you must cancel/change the order within 12 hours after placing the order , we will try our best to meet your needs.

Email address of the store: support@zealbonn.com

Our customer service team will get back to you within 12-24 hours. 

What happens if I forget my password?

If you forget your password you can request a new one to be emailed to you by clicking on the ‘Forgotten Password’ link on the sign in page. If this fails to resolve your problem, please contact our customer services department.

Can I check the order information if there is no registered member when placing an order?

Yes, You can sign up for a new membership using the same email address you used to purchase the order, and the order information will be synchronized.

Delivery

Do you charge for delivery?

We have a fixed shipping rate of ￡4.99 to all destinations worldwide.Free postage on orders over £ 40.

How can I track my order?

we will provide a shipping tracking to you in your Shipping Confirmation email. You can use the number and track your order on 17track offical net.

How can I change my Shipping Address?

Orders are only allowed to change address before they are shippe.Please contact us via support@zealbonn.com to request for such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible, and you should leave the correct address.But please note that once order ship out,it can't be change anymore.

How is my order shipped?

We can ship the order during regular business days, excluding holidays. but if on Saturday or Sunday, it will be shipped the following Monday.