When can I expect to receive my shipment?

Our shipping time is divided into two parts, processing time and delivery time

Processing time refers to the time before the goods are dispatched. Within 24 hours after you place the order, we will process your order and forward your order to the warehouse. The warehouse transfers and inspects the goods, packs them, and then forwards them to the logistics provider. This process Generally takes 2 to 5 working days

The delivery time is the time from our warehouse to your receiving address. This usually takes 3 to 15 working days, depending on your location and the working hours of the local post office.

We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.

How can I track my order?

we will provide a shipping tracking to you in your Shipping Confirmation email. You can use the number and track your order on 17track offical net.

What are your shipping rates?

We have a fixed shipping rate of ￡4.99 to all destinations worldwide.Free postage on orders over £40.

Which countries do you ship to?

Currently, we do ship UK. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via support@zealbonn.com.

How can I change my Shipping Address?

Orders are only allowed to change address before they are shippe.Please contact us via support@zealbonn.com to request for such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible, and you should leave the correct address.But please note that once order ship out,it can't be change anymore.

How is my order shipped?

We can ship the order during regular business days, excluding holidays. but if on Saturday or Sunday, it will be shipped the following Monday.

Cancel/change order

If you need to pick up an order you have placed, please email us your orderer or username, so that we can find your order quickly, you must cancel/change the order within 12 hours after placing the order , we will try our best to meet your needs.

Will I pay extra customs or tax?

The customers are responsible for any taxes, customs duties and fees levied by the jurisdiction to which the products are shipped, including but not limited to any sales or use tax, value added taxes or tariffs.

Contact us

We will do our best to expedite processing and lose time, if you have any questions, please contact us immediately:support@zealbonn.com.